Help Center
Answers to the questions we hear most, grouped by topic.
What is Call.io & How Does It Work?
Call.io is a call assistant that answers missed or rejected calls on your behalf and manages them based on your preferences. In this section, you can learn how Call.io works and how it handles your calls.
8 answersAssistant Number
A dedicated phone number assigned to you by Call.io. Calls to this number are answered directly by your assistant.
5 answersCall Management & Personalization
With Call.io, you can manage your calls based on the caller, time, and call reason, and create personalized rules that match your preferences. In this section, you can learn how to use call management and personalization settings.
6 answersSpam Management & Chatty Auntie
Call.io automatically manages calls identified as spam to prevent unwanted interruptions. In this section, you can learn how spam calls are handled and how the Chatty Auntie works.
2 answersContact-Specific Rules
A feature that lets you define custom instructions and behavior rules for individual contacts in your address book. When a selected contact calls you, your assistant responds according to that person's specific rule.
4 answersCustom Greeting & Closing
It is the first thing your assistant says when it answers a call. You can set a different greeting for contacts in your address book and a separate one for unknown numbers.
6 answersToken Balance & Purchase
A token is the unit your assistant uses to handle calls. When your subscription limit runs out, you can purchase additional tokens to keep using your assistant.
6 answersQ&A System
The Q&A system allows your assistant to answer callers' questions on topics you define, speaking on your behalf with expert-level responses. Your assistant doesn't just greet callers — it answers their questions and saves you time.
4 answersCall Records, Voicemails & History
In this section, you can view questions about the calls handled by Call.io and listen to the voicemail messages left for you.
2 answersSubscription, Pricing & Billing
You can learn about subscription details, payment timing, and cancellation or refund processes here.
6 answersService Setup & Cancellation
This category covers the technical steps for setting up Call.io, granting permissions, service cancellation, and removing operator-based call forwardings.
5 answersPermissions & Support
This section provides information about the required permissions for Call.io to work properly and the available support channels.
7 answersTroubleshoot & Technical Problems
If Call.io is not working as expected, this section helps you understand how to resolve. You can use the Troubleshooter to easily check and fix your service.
6 answersStill need a hand?
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