Help Center
Answers to the questions we hear most, grouped by topic.
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
Business Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
Service Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.
Assistant Number
What the assistant number is, where you can share it, and what happens to the number when your subscription ends.
Call Answering & Routing
How the assistant greets your customers, which calls it forwards to you, and what happens to calls outside your business hours.
Rules & Memory
Defining number- and time-based rules, editing them, how rule priority works, and what the Memory screen does.
Q&A System
Setting up answers to the questions your customers ask most, editing those entries, and the limits that apply.
Appointments & Bookings
How the assistant takes appointments and bookings from customers, where you see the requests, and how cancellations work.
Custom Greeting & Closing
Writing what the assistant says at the start and end of a call, previewing it, and resetting to the default text.
Outbound Calls & Tasks
Having the assistant call your customers, scheduling a call for later, and which allowance outbound calls come out of.
Live Call Monitoring
Listening in live while the assistant speaks on your behalf, taking the call over, and ending it completely.
Calendar Integration
Connecting your business calendar to Call.io, which calendars are supported, and how to disconnect it.
Assistant Chat
Chatting with your assistant, how your chat history is kept, and the notifications you get when it replies.
Call Summary & Notifications
The call summary sent to your customer afterwards, and the situations in which Call.io notifies you.
Assistant Voice & Language
Choosing your assistant's voice, which calls that voice is used on, and changing the language of the app.
Call Records, Voicemails & History
Viewing the calls your assistant answered, reading the full transcript of a conversation, and listening to voicemails.
Spam & Unwanted Calls
How spam calls are handled, how to block a number outright, and what to do when a number is flagged by mistake.
Team & Multi-User
Using the account with more than one person or device, and routing calls to different people on your team.
Subscription, Pricing & Billing
What the Premium subscription covers, when you are charged, and how cancellation, refunds and invoicing work.
Token Balance & Purchase
What a token is, how many tokens a one-minute call uses, and what happens when your subscription limit runs out.
Free Usage & Premium
What you can and cannot do on a free account, your monthly trial allowance, and what changes when you go Premium.
Privacy & Data Security
How your conversations are stored, how customer information is protected, and how to have your data deleted.
Troubleshooting & Technical Issues
Steps to take when the assistant does not behave as expected, plus forwarding, operator and device issues.