Live Call Monitoring
Listening in live while the assistant speaks on your behalf, taking the call over, and ending it completely.
Yes. When the assistant makes a call for you, a live call card appears in the chat. Tap Listen on the card to hear the conversation in real time - the other party cannot hear you.
Yes. When you tap Join, the assistant steps back and you speak to the other party directly. You cannot return to listen-only mode after joining.
Yes. The Hang Up button ends the call for the other party too. If you only want to stop listening, tap the listen button to leave the call. The assistant carries on with the conversation.
No. The card only appears for calls the assistant makes right away and the other party answers. It does not appear for unanswered or rejected calls, or for calls scheduled for later.
Other topics
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
10 answersBusiness Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
4 answersService Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.
6 answersStill need a hand?
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