Subscription, Pricing & Billing
What the Premium subscription covers, when you are charged, and how cancellation, refunds and invoicing work.
You can also try Call.io for free; within your monthly trial allowance you can chat with the assistant and have it make calls on your behalf. Answering calls to your business, an assistant number and rule-based routing require a Premium subscription.
A Premium subscription includes an assistant number for your business, incoming calls answered by the assistant, rule-based routing, spam protection, voicemail, and your monthly call and messaging quota.
When your subscription ends, the assistant stops answering calls to your business and Premium features are turned off. Your rules, chat history and call history are kept.
The fee is charged immediately when the purchase is completed, based on the period you selected. Future payments are taken automatically at the same interval for as long as your subscription is active.
You can cancel your subscription through the App Store or Google Play.
Refund conditions depend on App Store and Google Play policies.
No. Everything keeps working normally for the first 3 days. From day 4 you drop to the free tier and Premium features are switched off. Your assistant number is held for a further 30 days.
It usually activates within a few seconds. If not, try closing and reopening the app, or use Restore Purchase.
Yes. Your chat history, the rules you defined and your call history are kept.
Subscriptions are purchased through the App Store or Google Play, and the invoice is issued by those stores. You can download your invoice details from the purchase history in your store account.
There is no bulk or corporate subscription option at the moment; each account works with its own subscription.
Other topics
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
Business Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
Service Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.