Permissions & Support
The assistant needs certain system permissions to answer calls and forward them to you. Notification and microphone permissions are required so you can speak on forwarded calls, contact permission is required for contact-specific rules to work, and on Android phone permission is required for service setup.
On iOS devices, Notification and Microphone permissions are mandatory. On Android devices, Notification, Microphone, and Phone permissions are mandatory.
You will not be able to speak on calls the assistant forwards to you. Because call transfer happens over the internet, microphone permission is required.
You will not be able to define contact-specific rules. All other features keep working.
Call.io currently provides service in the United States, the United Kingdom, and Turkey. You can use Call.io with supported operators in these countries. Work is ongoing to expand coverage.
You can email us by going to Menu > Call.io Help > Contact Us.
Yes, you can reach our support team over WhatsApp too.
You can delete your account via Menu > My Account > Delete My Account. You must disable the assistant service before deleting it.
Your account information and data are retained for 1 month; if you log in again within that time, you can recover your account. After 1 month your account and data are permanently deleted.
Yes. You can freeze your account via Menu > My Account > Freeze My Account.
Other topics
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
Business Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
Service Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.