Token Balance & Purchase
A token is the unit your assistant uses to handle calls. When your subscription limit runs out, you can purchase additional tokens to keep using your assistant.
A token is the unit your assistant uses to handle calls. When your subscription limit runs out, you can purchase additional tokens to keep using your assistant.
An incoming call uses approximately 14,000 tokens per minute. An outgoing call uses approximately 21,000 tokens per minute.
When your subscription limit runs out, you can purchase additional tokens to continue using your assistant.
Unused tokens roll over to the next month and are never deleted — you can use them whenever you like.
Yes. An active subscription is required to use your tokens.
No. Token packages are non-refundable once purchased.
Other topics
What is Call.io & How Does It Work?
Call.io is a call assistant that answers missed or rejected calls on your behalf and manages them based on your preferences. In this section, you can learn how Call.io works and how it handles your calls.
8 answersAssistant Number
A dedicated phone number assigned to you by Call.io. Calls to this number are answered directly by your assistant.
5 answersCall Management & Personalization
With Call.io, you can manage your calls based on the caller, time, and call reason, and create personalized rules that match your preferences. In this section, you can learn how to use call management and personalization settings.
6 answersStill need a hand?
Write to us and support will get back to you.
Contact us