Spam & Unwanted Calls
How spam calls are handled, how to block a number outright, and what to do when a number is flagged by mistake.
Calls known to be spam are rejected by default. You can also choose to send these calls to voicemail; just tell your assistant in the chat. You can see spam calls labelled Spam on the Recent Calls screen.
Define a specific rule for that contact so their calls are connected straight through to you.
Yes. Just define a “reject their calls directly” rule for that number.
Other topics
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
10 answersBusiness Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
4 answersService Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.
6 answersStill need a hand?
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