Service Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.
Forwarding is enabled once you follow the setup steps in the app and grant the required permissions. If you get stuck, just message the assistant and it will help you step by step.
You can disable the Call.io Assistant service from the Menu tab. If you cannot do it in the app, you can go to your phone dialler and dial your operator's deactivation code to cancel call forwarding. Deactivation codes - Turkey: Turk Telekom ##002# | Turkcell ##002# | Vodafone ##002#. US: Verizon *73 | T-Mobile ##004# | AT&T ##004# | Sprint *720/*740. UK: Vodafone UK ##21# | EE ##21# | O2 ##21# | Three ##21#
Yes. When you change operator, forwarding has to be set up again for calls to your business line. You can select your new operator via Menu > My Settings > Report Operator Change.
Make sure you have disabled the service from the Menu tab. If you cannot do it in the app, you can dial your operator's deactivation code from your phone to cancel call forwarding.
Deleting the app does not stop call forwarding. You need to reinstall the app and disable the service from the Menu tab.
Yes. You can share your assistant number directly as your business number; in that case no forwarding is needed.
Other topics
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
Business Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
Assistant Number
What the assistant number is, where you can share it, and what happens to the number when your subscription ends.