Troubleshooting & Technical Issues

Check your rules and permissions from the Menu > Memory screen. If the problem continues, you can follow the steps in Menu > My Settings > Troubleshoot.

Make sure the relevant rules are active and that notification and microphone permissions are granted.

Troubleshoot allows you to reconfigure the Call.io service setup.

Most Call.io features require an internet connection and work in a limited way without it. You can navigate within the app, but an internet connection is required to create new call management rules. Call.io continues to answer your calls without internet, but an internet connection is required to forward calls to you when it decides they should be connected.

Verification on the operator side can take a little while; it completes with the first call to your number. If it is not done within 48 hours, the app notices and offers you the setup steps again.

The assistant only uses the information in Q&A and Memory. If you got a wrong answer, just update the relevant entry; the new information applies from the next call.

Your number does not change, so your account stays the same, but forwarding may be reset on the operator's side. You can turn forwarding back on with the steps in Menu > My Settings > Troubleshoot.

Yes. When you log in with the same number on the new device, your rules, chat history and call history are all there. On Android you may need to set up the service again.

Call length depends on your usage allowance. When your subscription quota and your tokens run out, the assistant cannot make new calls.