Privacy & Data Security
How your conversations are stored, how customer information is protected, and how to have your data deleted.
Conversations the assistant answers are transcribed and shown to you as the Assistant Dialogue on the Recent Calls screen. Only you can access this content.
It is stored against your account. You can see all of it on the Manage Memory screen and delete anything you want.
No. Contact access is only used so the assistant can recognise the caller and so you can define contact-specific rules.
It only uses the information you have given it. You decide what it may share from the Q&A and Memory screens; it will not give out information on a topic you have not defined.
Yes. You can delete what the assistant knows one item at a time from the Memory screen. When you delete your account, all your data is deleted.
The assistant informs the caller when it takes over. The conversation is transcribed and shown to you.
Otros temas
What Is Call.io & How Does It Work?
The basics of Call.io: what it is, how it answers the calls coming in to your business, and how the assistant ends a conversation.
Business Account & Setup
Opening a business account, creating your business profile, and keeping the details on it up to date.
Service Setup & Cancellation
Forwarding your business line to the assistant, switching forwarding off, and what to do when you change operator.